K and R Consulting
K and R Consulting

Infor CloudSuite Industrial (SyteLine) Customer & Vendor Portals

 

Today's customer is empowered through internet and mobile with the ability to get the information they want, when they want it. The ability to price shop, research, reference - all from a computer or mobile device is expected in every area of our lives, including at work and with vendors and suppliers.


 
Grant your vendors and customers instant gratification with Infor Portals. Give them the ability to access and view real-time SyteLine ERP data through Portals. Discover how letting customers "self-serve" when they prefer to will reduce the customer service strain in your enterprise while keeping customers happy.
 

The SyteLine ERP Portals can allow Customers & Vendors to view:

  • Customer Orders (create new orders, calculate expected ship dates, check status of existing orders, specify drop-ships)
  • RMAs  (create new RMA’s and submit for approval)
  • Account Information (AR balances, maintain ship-to address information, maintain user information)
  • Outstanding Invoices (view and reprint Invoices)
  • Online Invoice Payment (credit card payments)
  • Inventory (search or drill-down through categories to find pricing and availability)
  • Service Repairs (initiate incidents for service)